Social thinking @ work : Strategies for understanding and navigating the workplace / Michelle Garcia Winner; Pamela Crooke

"Powerful, Practical Strategies

Social Thinking at Work contains easily accessible information about core concepts that describe how we think about our own and others’ thoughts and emotions, actions and reactions, intentions and motives. In it you’ll learn to become a stronger social observer and use strategies that increase your social competencies. Chapters address:


The social mind, social intelligence, and how social thinking is different from social skills
The role of our emotions and social memory in office interactions
The hidden rules or expectations and social memory in office interactions
Giving compliments, asking for help, and apologizing
Seven core tenets of perspective taking and understanding others' points of view
Exploring the social-emotional chain effect
The four steps of communication
Indirect communication: reading between the lines
Belonging: Fitting in vs. conformity vs. teamwork and networking
The office hierarchy, friendships, romantic relationships, bullying, and more"